Statement of Purpose
Practice Vision
We are committed to delivering safe, high-quality, patient-centred primary care with integrity, compassion, and respect, through continuous learning, strong teamwork, and responsiveness to the needs of our community.
Our aims and objectives
- Provide a high standard of Medical Care
- Be committed to our patients needs
- Act with integrity and complete confidentiality
- Be courteous, approachable, friendly and accommodating
- Ensure safe and effective services and environment
- To improve services offered to patients through communication and decision making
- To maintain our motivated and skilled work teams
- Continue to improve our healthcare services by monitoring and auditing
- To maintain a high quality of care by continuous learning and training
- To guide our employees in accordance with diversity and equality
- To ensure effective management and governance systems
- To improve vigilance of unforeseen emergencies
- Treat all patients and staff with dignity, respect and honesty
Our Patient Promise and Mission Statement
- We promise to treat everyone as an individual with no discrimination.
- Our patients will be treated as people not just a medical condition. This means we plan care with emphasis on patient’s individual needs and strict confidentiality.
- The care given will be evidence based and delivered with the highest standards. Advice, support and information will be available in order to help our patients make the right choices.
- We will ensure that our patients are dealt with by fully trained clinical, reception and administration staff and are always dealt with in a professional and courteous manner.
Balmoral Surgery provides services that come under specific regulated activities of the Health and Social Care Act 2008. These services include:
- Treatment of disease, disorder or injury.
- Surgical procedures
- Diagnostic and screening procedures
- Maternity and midwifery services
- Family planning services
Our CQC service user group is the whole population. Our CQC Registered Manager is Dr Revi Jassal.
Our services are delivered from a purpose-built primary care facility set within its own grounds, offering ample car parking, full disabled access including a lift to the first floor, and all necessary adaptations to ensure ease of use. The Practice is conveniently located in a residential area close to main bus routes, with an adjoining pharmacy to support integrated patient care.