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Improving Practice Questionnaire – 2022
Coronavirus Restrictions: What you can and cannot do
Provide feedback on this Practice (External Link)
Organ Donation (External Link)
NHS Symptom Checker
Live Well - NHS
Conditions A to Z - NHS
Medicines A to Z - NHS
Call 111 - When it is less urgent than 999


To ensure that you are booked with the appropriate clinician, all requests for appointments with a GP will be telephoned triaged. This may include asking COVID related questions so please be ready to share appropriate information to allow the receptionist to best direct your call.  The practice is now offering a mixture or telephone and face to face consultations.  Patients may also be offered an appointment with a GP who is based at Deal Hospital.  Please be assured that if you are advised to see a GP at Deal Hospital, with your permission, and if needed, they will have access to your full medical record.

Patients cannot be seen without a face covering to enable us to keep our staff safe and also to keep you safe.  We would also be grateful if you could use hand sanitiser when you enter the building. 

To arrange an appointment please telephone 01304 373444 and press 1 for appointments. Please make a separate appointment for each person that wishes to see or speak to a clinician. If you require urgent medical attention, please let the receptionist know. In general, appointments with a doctor are 10 minute slots. If you think you have more than one thing to discuss or you may need longer than 10 minutes for your consultation, please tell the receptionist. 

From 16th May 2022 we will be reintroducing our online booking system, which is available at

During our opening hours, patients can also use eConsult to contact their GP and this can be accessed via 

Overseas Visitors

Balmoral Surgery provides free emergency NHS treatment to those entitled to receive it. Those not entitled to free NHS treatment may be seen on a private basis for which appropriate charges will be made.

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