Our Team

Balmoral Surgery was based in Victoria Road for many years, originally at number 13 and then at number 1 since 1983. Our current base in Canada Road, opened in 2008, was purpose-built by independent developers to provide a building to cope with the increasing services offered from a Primary Care setting for a growing population. Attached to this building, but not operated by the practice, is an independent pharmacy.

The Practice Team

We currently have three nurses employed by the practice and there is one on duty whenever the building is open. As well as providing normal nursing duties they run the diabetic clinic, asthma clinic, perform immunisations and cervical smears and provide advice on health relating to travel abroad. The nurses also have their own appointment system at reception.

Our health care assistants are well trained, having undergone both in-house and external training.

Health Visitors

The health visitors working with the practice deal mainly with the health and development of young children. They run our child development clinics. For further information contact the Community Health Clinic at Deal Hospital. The health visitor can be contacted on 01304 865443

Community Midwife

When newly pregnant you will be contacted by the midwife for a “booking” appointment where your options for delivery will be discussed with you. The midwife can be contacted through the surgery, Deal Hospital or Buckland Hospital Birthing Centre.

Antenatal Policy

Balmoral Surgery provides comprehensive antenatal care which is midwife-led. Women are normally seen by their doctor at booking and advised re normal antenatal care including the importance of patient choice. General health advice concerning antenatal care is usually given at this point. The doctors offer further antenatal follow up, again at the choice of the woman during pregnancy.

The Deal Midwives Group is a very proactive woman-centred service who will provide more information as and when needed. 

Antenatal screening with the risks and benefits entailed is led by the midwife group, who have quick access to consultant and diagnostic tests.

Community Nursing Services

Community nursing services are divided up into various teams including district nurses, rapid response and intermediate care, and the palliative nursing team. All of these teams are accessible via the surgery.

Community Psychiatric Nurses

The psychiatric nurses work in close association with the doctors to help people who have ongoing mental health problems.

Counselling Services

Referrals to the counsellor can be made by the doctors. Self-referrals can be made to Dover Counselling Service (Contact Telephone No: 01304 204123).

Medical Staff Undergoing Further Training

There is usually a doctor and sometimes a nurse, working here as part of their post graduate training. The practice is inspected to make sure that it reaches a satisfactory standard for training. This includes checking on medical records. If you do not wish yours to be included please inform your doctor.

As part of the post graduate training, the doctors sometimes work together, and sometimes there will be a video recorder in operation during consultations. All tapes are only for the doctors' use and are disposed of afterwards. If the care navigator informs you that a video is in operation please do not hesitate to say "no" if you would rather it was not there.