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Surgery Times

Premises Opening Hours

Monday 8.30am - 6.30pm Pre-booked appointments only 6.30 – 8.00pm
Tuesday 8.30am - 6.30pm  
Wednesday 7.15am - 6.30pm  Pre-booked appointments only 7.15 - 8.30am
Thursday 8.30am - 6.30pm  
Friday 7.15am - 6.00pm  Pre-booked appointments only 7.15 - 8.30am

Telephone calls are accepted between 8.00am and 6.30pm.

We are closed on Saturdays, Sundays and Bank Holidays.

What to do when we are closed

Please use NHS 111 if you need medical help when this practice is closed.
 
The NHS 111 team has trained advisers, nurses and doctors available at all times. They can help over the phone and advise you where to go if you need to see someone. Don’t waste time going to the wrong place – phone NHS 111 or go online: 111.nhs.uk
 
Local services are also listed on the NHS Kent and Medway website: www.stopthinkchoose.co.uk

Extended Hours

The practice offers extended hours sessions three times a week. We are open until 8.00pm on Monday evenings for pre-booked appointments only and open at 7.15am on Wednesday and Friday mornings. We will not be taking telephone calls during extended hours and the receptionists will not be able to make appointments or deal with any other queries during this time.  These are pre-bookable appointments only and if you need urgent care this should be accessed via the out-of-hours service using our main telephone number in the normal way. If you need to make a routine appointment please telephone the surgery between the hours of 8.00am and 6.30pm Monday – Friday.

Appointments at the local hub.  We're here for you, for longer.  Extra appointments are now avaialble in your area during the evening and at the weekend.  To book an appointment contact your GP practice.  For more information, visit www.nhs.uk/gpaccess

Emergencies & Out of Hours Services

In normal surgery hours if you have an emergency, telephone the normal surgery number and you will be put through to speak to a doctor, if available, or the receptionist will take a message and the doctor will be contacted as soon as possible. In a life-threatening emergency eg suspected heart attack or stroke, you should dial 999. Out of hours, you should ring NHS 111 by dialling 111 free. The out-of-hours service is for urgent medical problems only. A receptionist at NHS 111 will record the details and you may speak to a doctor on the telephone, have a home visit, or be asked to attend at the base depending upon the nature of the problem you have.

The doctors take part in the local out-of-hours service and the doctor on duty is not always a partner of the practice. Often the on-call doctor will ask you to travel to the minor injuries department at QEQM Hospital, Buckland Hospital or Deal Hospital rather than visit you at home. Calls to the on-call service are recorded. The NHS 111 service is available both in and out of normal surgery hours and can be used to advise patients on where to go and which service to access with a particular problem.

NHS 111

This service is available 24 hours a day and replaces NHS Direct. NHS 111 can be contacted for medical advice by calling 111 free.

Urgent Treatment Centre (UTC) – Previously Minor Injuries. Victoria Hospital, Deal. Tel: 01304 865313

The UTC at Deal Hospital is open 8.00am – 8.00pm, 365 days of the year for minor illness and injuries.  Your GP may offer you an appointment at the UTC if you fit the criteria. The UTC also offer a walk-in service.

The X-ray department is open 9.00am – 4.45pm Monday – Friday. (They are closed from 12.45pm – 1.30pm)

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