Surgery Times

Telephone calls are accepted between 8.00am and 6.30pm.

We are closed on Saturdays, Sundays and Bank Holidays.

Enhanced Access

Local GP practices are working together to offer patients evening and weekend appointments at Deal Hospital.

More information here.

What to do when we are closed

Please use NHS 111 if you need medical help when this practice is closed.
 
The NHS 111 team has trained advisers, nurses and doctors available at all times. They can help over the phone and advise you where to go if you need to see someone. Don’t waste time going to the wrong place – phone NHS 111 or go online: 111.nhs.uk
 
Local services are also listed on the NHS Kent and Medway website: www.stopthinkchoose.co.uk

Emergencies & Out of Hours Services

In normal surgery hours if you have an emergency, telephone the normal surgery number and you will be put through to speak to a doctor, if available, or the receptionist will take a message and the doctor will be contacted as soon as possible. In a life-threatening emergency eg suspected heart attack or stroke, you should dial 999. Out of hours, you should ring NHS 111 by dialling 111 free. The out-of-hours service is for urgent medical problems only. A receptionist at NHS 111 will record the details and you may speak to a doctor on the telephone, have a home visit, or be asked to attend at the base depending upon the nature of the problem you have.

The doctors take part in the local out-of-hours service and the doctor on duty is not always a partner of the practice. Often the on-call doctor will ask you to travel to the minor injuries department at QEQM Hospital, Buckland Hospital or Deal Hospital rather than visit you at home. Calls to the on-call service are recorded. The NHS 111 service is available both in and out of normal surgery hours and can be used to advise patients on where to go and which service to access with a particular problem.

NHS 111

This service is available 24 hours a day. NHS 111 can be contacted for medical advice by calling 111 free.

You can also use NHS 111 online (111.nhs.uk) or call 111.
111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

NHS 111 option 2 for mental health support


From Monday, 27 March, Kent and Medway became one of the first regions in England to launch NHS 111 option 2 for mental health. When you call NHS 111 you will be given the option to “press 2” to access dedicated mental health support. This option is only available via the telephone line.

Urgent Treatment Centre (UTC) – Previously Minor Injuries. Victoria Hospital, Deal. Tel: 01304 865313

The UTC at Deal Hospital is open 8.00am to 8.00pm, 365 days of the year for minor illness and injuries. Urgent treatment centres provide medical help when it's not a life-threatening emergency.

Other types of urgent care services are called minor injuries units or walk-in centres. They offer some of the same help as urgent treatment centres.

They can diagnose and deal with many of the common problems people go to A&E for.

These are things like: 

• sprains and strains
• suspected broken bones
• injuries, cuts and bruises
• wound dressing
• stomach pain 
• coughs, colds and breathing problems
• vomiting and diarrhoea 
• skin infections and rashes
• high temperature in children and adults
• mental health concerns

If a doctor decides you need a prescription, they can organise one for you. Emergency contraception is also available.

The X-ray department is open 9.00am to 4.45pm Monday to Friday. (They are closed from 12.45pm to 1.30pm)

Half Day Protected Learning Afternoons (PLT)

The surgery will be closed on the following afternoons for Half Day Protected Learning Afternoons (PLT):

2024/25

• 21.03.24
• 17.04.24
• 22.05.24
• 20.06.24
• 24.07.24
• 22.08.24
• 26.09.24
• 28.10.24
• 27.11.24
• 27.02.25
• 19.03.25

Bank Holidays

When the Surgery is closed you can reach the on-call service in an emergency on 111.