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Welcome To The Balmoral Surgery

Please Note

We have a new website address
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Face Coverings (June 2022)

From June 2022 patients (over 11 years old), visitors and staff  will be required to continue to wear a face covering when attending the surgery. We have carried out a risk assessment and the safety of everyone who enters the premises remains our top priority. As a healthcare setting there are often vulnerable and high risk patients in the waiting rooms and therefore we have decided to continue to ask everyone to wear a face covering. 

Unacceptable Abuse of NHS Staff

Kent & Medway Clinical Commissioning Group are saddened by the rising reports both from primary care and other local services about the rising levels of abuse teams are getting. It is not acceptable and we are exploring what can be done to address it.

A public message from the CCG has been published as the first part of planning a wider campaign to challenge unacceptable behaviour towards NHS teams. You can see this first message by clicking on the following link:

General Practice Appointment Data

In December 2021, 752,333 appointments were carried out in general practice across Kent & Medway. 445,000 of these appointments were face to face and home visits. 

At Balmoral Surgery we as a practice had 16,446 incoming calls, saw 3,711 patients face to face and conducted 931 telephone consultations. This is a total of 4,642 encounters in the 21 working days in December. 

This is an average of 783 incoming calls, 176 face to face appointments and 44 telephone consultations per working day. 

General Practice is very much open for business and is very busy.

In Kent & Medway 42,347 patients did not attend their appointments at their GP practice.

Kent and Medway GPs have overseen the delivery of almost one million of Kent and Medway’s vaccines so far.

These figures underline the immense efforts that our team, and all practices across the country, are going to providing care to their communities and the intense workload pressures that staff are under as we continue to respond to the pandemic alongside patients’ wider health needs.

We will be continuing to use triage to make sure that you get to see the right person, in the right way as quickly as possible. We also need to maintain changes put in place for the protection of staff and patients alike due to the limits of the size of our practice reception areas. But we are open, and our team need support, patience and understanding as they work harder than ever before. Thank you.

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For all appointments, emergencies and out of hours calls, telephone Deal 373444.

For out of hours care plus health advice and signposting to services at any time dial 111.

Our Contact Details

Canada Road, Walmer, Deal, Kent, CT14 7EQsurgery building

Telephone: 01304 373444
Out of Hours: 111

This website provides many online facilities, including prescription ordering. It also contains a vast range of health information and resources, along with practical information on visiting the surgery. We hope you find it useful and informative.

About Our Practice

We are committed to providing high quality NHS medical care for individuals and families in a friendly and caring environment.

We are also a training practice, having doctors in specialist training as well as medical students present at the practice.

Your GP Practice Team


Short-term parking is available and is only to be used while you are in the surgery building.  The gates are locked in the evenings and over the weekend. 

Online Services

Patients can book, cancel and order repeat prescriptions online.

Please click on the link below. To use this service you have to have registered first in person at reception. To register please bring with you two forms of ID. One must be photographic and the other must be proof of your address. The receptionists can provide more information if required.

Patient Access.  Sign in to Patient Access

eConsult is available Mon-Fri 8.00am – 12.00pm

Consult your doctor online and get help by the end of the next working day or sooner


Information from the Care Quality Commission

Our practice is inspected by the Care Quality Commission (CQC) to ensure we are meeting essential standards of quality and safety.

This widget provides a summary of the results of the latest checks carried out by the CQC.

CQC carried out a review of the data available to them about Balmoral Surgery on 07.04.22. They did not find evidence that they need to carry out an inspection or reassess the rating at this time.


To our Patients

Thank you for taking the time to read this.

Before we tell you anything else, let us tell you why we became GPs. To care for people. To care for you. We want to give great care, to meet you, to listen to you, and to look after you and your families. It may not feel this way right now, but all we can say is the truth.

And the truth is - general practice is in crisis. Not because of us, or the staff who work with us. It is because of decades of underfunding and neglect, broken government promises and political contempt for you - our patients - that the system is fractured.

This crisis is putting you - and us - at an increased risk.

  • There are now 2,200 patients for every GP in England
  • Nearly 9 in 10 GPs fear patients aren't always safe at their surgeries
  • 1 in 4 (24%) GPs know colleagues who've taken their own lives due to work pressures.
  • GPs now see more patients each day than is safe for you or them

This isn't your fault. But it isn't ours either. We can, sit by and let our leaders destroy the general practice we all need. In 2019, the UK Government promised to deliver a workforce plan for General Practice and the NHS including attracting '6,000 more doctors into General Practice'. In 2022, we are still waiting.

GPs from across England, Scotland, and Wales are calling for more support to Rebuild General Practice. This must include:

Recruitment: The UK Government delivering on its commitment of an additional 6,000 GPs in England by 2024.

Retention: Tackling the factors driving GPs out of the profession such as burn out.

Safety: A plan to reduce GP workload and in tum improve patient safety.

That's why we're writing to you. We want you to know what is really happening. And we'd be honoured to receive your support.

  • Follow @RebuildGP
  • Visit our website and find out more at
  • Write to your MP to insist that THEY tackle the workforce and workload crisis in general practice

Thank you for reading

Your local GPs

For more information about the current pressures in General Practice, please click here

Health Conditions A to Z

The practice would like to thank the various advertisers who have helped to produce this Website. However, it must be pointed out that the accuracy of any statements cannot be warranted, nor any products or services advertised, be guaranteed or endorsed.

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