Face Coverings (June 2022)
From June 2022 patients (over 11 years old), visitors and staff will be required to continue to wear a face covering when attending the surgery. We have carried out a risk assessment and the safety of everyone who enters the premises remains our top priority. As a healthcare setting there are often vulnerable and high risk patients in the waiting rooms and therefore we have decided to continue to ask everyone to wear a face covering.
Unacceptable Abuse of NHS Staff
Kent & Medway Clinical Commissioning Group are saddened by the rising reports both from primary care and other local services about the rising levels of abuse teams are getting. It is not acceptable and we are exploring what can be done to address it.
A public message from the CCG has been published as the first part of planning a wider campaign to challenge unacceptable behaviour towards NHS teams. You can see this first message by clicking on the following link:
General Practice Appointment Data
In December 2021, 752,333 appointments were carried out in general practice across Kent & Medway. 445,000 of these appointments were face to face and home visits.
At Balmoral Surgery we as a practice had 16,446 incoming calls, saw 3,711 patients face to face and conducted 931 telephone consultations. This is a total of 4,642 encounters in the 21 working days in December.
This is an average of 783 incoming calls, 176 face to face appointments and 44 telephone consultations per working day.
General Practice is very much open for business and is very busy.
In Kent & Medway 42,347 patients did not attend their appointments at their GP practice.
Kent and Medway GPs have overseen the delivery of almost one million of Kent and Medway’s vaccines so far.
These figures underline the immense efforts that our team, and all practices across the country, are going to providing care to their communities and the intense workload pressures that staff are under as we continue to respond to the pandemic alongside patients’ wider health needs.
We will be continuing to use triage to make sure that you get to see the right person, in the right way as quickly as possible. We also need to maintain changes put in place for the protection of staff and patients alike due to the limits of the size of our practice reception areas. But we are open, and our team need support, patience and understanding as they work harder than ever before. Thank you.
For all appointments, emergencies and out of hours calls, telephone Deal 373444.
For out of hours care plus health advice and signposting to services at any time dial 111.
Our Contact Details
Canada Road, Walmer, Deal, Kent, CT14 7EQ
Telephone: 01304 373444
Out of Hours: 111
This website provides many online facilities, including prescription ordering. It also contains a vast range of health information and resources, along with practical information on visiting the surgery. We hope you find it useful and informative.
About Our Practice
We are committed to providing high quality NHS medical care for individuals and families in a friendly and caring environment.
We are also a training practice, having doctors in specialist training as well as medical students present at the practice.
Your GP Practice Team
Short-term parking is available and is only to be used while you are in the surgery building. The gates are locked in the evenings and over the weekend.
Patients can book, cancel and order repeat prescriptions online.
Please click on the link below. To use this service you have to have registered first in person at reception. To register please bring with you two forms of ID. One must be photographic and the other must be proof of your address. The receptionists can provide more information if required.
eConsult is available Mon-Fri 8.00am – 12.00pm