Show Side Menu
To view, print or save our practice booklet, click here
Improving Practice Questionnaire – 2022
Coronavirus Restrictions: What you can and cannot do
Provide feedback on this Practice (External Link)
Organ Donation (External Link)
NHS Symptom Checker
Live Well - NHS
Conditions A to Z - NHS
Medicines A to Z - NHS
Call 111 - When it is less urgent than 999

Covid 19 Vaccination Programme Information

Spring Booster

The rollout of the COVID Spring Booster started on Monday, 21 March. The additional booster will be given to those eligible six months after their last dose.
Eligible groups for spring boosters include care home residents, people who are aged 75 and over, and those who are immunosuppressed aged 12 and over.
Once invited by the NHS, people will be able to book their appointment through the National Booking System either online at or by calling NHS 119.

For more information regarding the booster please click on the link below:

Update on the COVID-19 Booster Programme – Tuesday 14th December 2021

Across Kent and Medway the NHS and its partners are working extremely hard to roll out the COVID-19 booster vaccination programme to our communities.

All adults are eligible from Monday 13 December, and you will be able to book via the National Booking System from Wednesday 15 December.

You can have your booster vaccination 3 months from the date of your second vaccine, and you can access the National Booking System to book the appointment from 2 months after your second vaccine.

The NHS and its partners are working at pace to increase the availability of appointments so that there are plenty of options for people on the National Booking System.

New appointments are being added every day across the vaccination services. Further availability will come online from Wednesday 15 December.

Further steps will be taken to include opening vaccination centres later and on more days.

All of these appointments will be added to the National Booking System and so we encourage everyone who is aged 18 and over and is yet to have their booster and who is approaching 3 months from your second vaccine to use the National Booking System to arrange your appointment when you are able to do so.

Please do not telephone the surgery to book a vaccination as we are unable to do so.

At present we are not making any changes to our appointment system for routine face to face or telephone appointments with a GP, Nurse or HCA. If you have an appointment booked at the surgery please attend as normal. 

Booster Vaccinations Update 02.12.21

The booster vaccination programme is opening up to all adults aged 18 and over. Eligibility will be opened up based on age. For the latest detail on who is eligible, please check

Please wait until you are contacted by the NHS or you see national publicity that your age range is now eligible. The time between your second dose and a booster must be at least three months.

Please do not call the practice with general queries about Covid-19 vaccination.

You can book using the national booking service by calling 119 or at

The national booking service will only show clinics that have appointments available when you visit the site/call 119; but clinics regularly add more dates. For a full list of all vaccination sites in Kent and Medway, visit

Patients who are housebound will have their COVID Booster Vaccination at home. This process is underway and our clinical pharmacists are working hard to get everyone vaccinated with their booster as soon as possible. You will be contacted regarding this. Please do not telephone the surgery.

Vaccination Records

The Vaccination Data Resolution Service (VDRS) aims to resolve missing or incorrect vaccination records for people vaccinated in England, Scotland or Wales who have a NHS number and are registered with a GP practice in England. If you believe you have missing or incorrect Covid-19 vaccination data, please call 119 and ask the call agent to make a referral to the VDRS team on your behalf. The VDRS team will aim to call you back within 21 days.

October 2021
Coronavirus (COVID-19) booster vaccine

A coronavirus (COVID-19) booster vaccine dose helps improve the protection you have from your first 2 doses of the vaccine. It helps give you longer-term protection against getting seriously ill from COVID-19.

Who can get a COVID-19 booster vaccine

Booster vaccine doses will be available on the NHS for people most at risk from COVID-19 who have already had 2 doses of a vaccine.

This includes:

  • people aged 50 and over
  • people who live and work in care homes
  • frontline health and social care workers
  • people aged 16 and over with a health condition that puts them at high risk of getting seriously ill from COVID-19
  • carers aged 16 and over
  • people aged 16 and over who live with someone who is more likely to get infections (such as someone who has HIV, has had a transplant or is having certain treatments for cancer, lupus or rheumatoid arthritis)

People who are pregnant and in 1 of the eligible groups can also get a booster dose.

How and when to get your COVID-19 booster vaccine

You'll be offered a booster dose at least 6 months after you had your 2nd dose.

The NHS will let you know when it's your turn to have a booster dose. It's important NOT to contact the NHS for one before then.

Book online if you've been contacted

You can book your COVID-19 booster vaccine dose online if you have been contacted by the NHS or you can call 119.


Which COVID-19 vaccine will I get?

Most people will be offered a booster dose of the Pfizer/BioNTech vaccine or Moderna vaccine.

This means your booster dose may be different from the vaccines you had for your 1st and 2nd doses.

Third Vaccines

Third vaccines are being offered to patients who are immuno suppressed. These vaccinations cannot be booked via the National Booking System. If you receive a letter from your consultant please telephone the surgery and we will add you to our list. Once a designated site for vaccinations has been set up for the patients of Deal & Sandwich you will be contacted. You will need to take the letter with you when you go for your vaccination.

Vaccination walk-in clinics

Information about vaccination walk-in clinics operating in Kent and Medway is now available on the Kent and Medway CCG website. It is updated regularly.

People who wish to use these clinics do not need an appointment and they are open to everyone over 18. Both first and second doses are available unless stated.

Acceleration of Second Doses for all Cohorts

From Monday 5th July second does vaccinations will be brought forward from 12 to eight weeks for the remaining people in all cohorts.

COVID Vaccination Update

From Monday 21st June all COVID vaccinations at Dover Health Centre and Folkestone Folca Vaccination Centre will only be bookable via the National Booking System online by visiting   or by telephoning 119.

Patients will be able to book their 1st and 2nd vaccinations at the same time.

Patients who have already had their 1st vaccination will need to book their 2nd vaccination 8 weeks from when they had their first. They will not receive a text message reminder.

For further information and guidance please click on the link below:

Please do not telephone the surgery to book a vaccination.

Demonstrating your COVID vaccination status with NHS COVID Pass

From 17 May 2021, people in England who have been fully vaccinated against COVID-19 can demonstrate their vaccination status for international travel. A full course is currently two doses of the Moderna, AstraZeneca and Pfizer vaccine, or one dose of the Janssen single-dose vaccine. Vaccine status will be available through the NHS COVID Pass service from:

  • the NHS App which you can download from app stores 
  • the NHS website 
  • 119 - by requesting a paper letter

You will need to register to use the online services, if you have not already. It may take more than a week for your identity to be checked and verified.

If you cannot access the online services, and you have had both doses of the vaccine, you can request a paper letter from the NHS by calling 119. Only call 119 if you are due to travel outside the UK in the near future and have had your second dose (or one dose of the Janssen single-dose vaccine) more than 5 working days ago. It may take up to 7 working days for the letter to arrive.

This practice is not able to provide you with a letter that shows your COVID-19 vaccination status. Please do not contact the practice about your COVID-19 vaccination status unless you have been advised to by the 119 service.

When you're planning your travel, you should check the latest information on demonstrating your COVID-19 status when travelling abroad on the website. Make sure there is enough time to get proof of your COVID-19 vaccination status before you are due to travel.

29th March 2021

We are pleased to announce that Channel Health Alliance, are now offering the second dose Covid-19 Vaccination to any patient who had their first vaccination in January, and patients should have received a text invite with a booking link.

If you have not received an invitation please contact Dover Health Centre on 07375 595978

Patients cannot choose which Covid-19 vaccination to have. However, if you are pregnant or under 30 years old and are in an eligible cohort, you will need to have a Pfizer vaccination.

Second doses

Patients should attend the same vaccination site for their first and second doses of the Covid-19 vaccination. However, if a patient books a second dose at a local vaccination site, and they had their first at a large vaccination site, there is no automatic cancellation of their appointment with the large site. Patients need to cancel their appointment on the national booking system so their slot can be offered to another person.

You can arrange or cancel an appointment on the national booking system by calling 119 or by clicking on the link below:

Vaccinations for carers who are unpaid and unrecorded

Unpaid carers who are not recorded as a Carer on a GP, government or Carer organisation system can no longer self-refer for a vaccine on the national booking system (NBS).

If you are an unpaid Carer please let the surgery know so this can be added to your medical records. Your GP will assess if you meet the criteria for the vaccine.

Carers who have already used the NBS system can still book their second vaccination using the same system.

Covid-19 vaccination information for patients registered at Balmoral Surgery

Covid-19 vaccinations for our patients will be delivered from Dover Health Centre by Channel Health Alliance from 14 January 2021. Channel Health Alliance is a collaborative federation of 28 GP practices within Kent & Medway CCG.

There will be home visits for housebound patients. We are inviting patients based on the national priority list. Please be patient and wait to be contacted about when the vaccine is available for you.

You do not need to contact the surgery.  You will receive a letter, text or phone call about getting the Covid-19 vaccine.

Our phone lines are very busy; please help us to keep lines open for people needing to make appointments for other health matters.

If you have questions about the vaccine please read the information below.

Why is the vaccine not available from our own surgery?

Across the country GPs are working in groups of practices to provide the Covid-19 vaccine. We understand the people would like to get the vaccine from their own practice but unfortunately this is not possible at this time. If this changes we will update this information.

Should I come for a vaccine if I have symptoms of Covid-19?

No. If you or someone in your immediate household has symptoms of the virus it is essential that you self-isolate and book a test. Your vaccine can be re-arranged after your self-isolation.

If I’ve had Covid-19 do I need the vaccines?

Yes, getting vaccinated is just as important for those who have already had Covid-19 as it is for those who haven’t.

How soon after having Covid-19 can I have the vaccine?

It is recommended that people wait 4 weeks after recovering from Covid-19 or from being tested positive but not experiencing symptoms. We will rearrange invitations if you are in this situation when first invited to have the vaccine.

When will the second dose be given?

From 30 December the national guidance changed and second doses will now be scheduled for 10-12 weeks after the first dose.

Can I pay for the vaccines privately?

No, all Covid-19 vaccines are being provided free by the NHS. If you see any offers to get the vaccine privately it will be a scam and you must not contact them.

Find out more: For more information about the Covid-19 vaccination programme in Kent and Medway please visit

Find a support worker role near you today
Local Services, Let
J Dilnot Smith Ltd AI Castle Taxis A 2 B Cars, Dover